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COVID-19 Sanitation Protocols

In an effort to maintain the health and safety of our clients and staff, and to comply with state mandates we are now asking that all pick-ups and drop-offs take place in the parking lot. To make this process most efficient we will adhere to the following protocols:


  • All pick-ups and drop-offs will continue to be at a prescheduled time, every 15 minutes during the drop-off/pick-up windows (7:30-9 am; 12-2 pm; and 5:30-6:30 pm).

  • NEW FEES: Early/Late arrivals for drop-off and pick-up will be accessed a $5 fee going forward. Scheduled times are set to maximize our time with your dogs and reduce our staffing costs.

  • All exchanges of your pets and their food/meds will occur in the parking lot.


  • We ask that you leave all personal bedding and toys at home for the time being.

  • We will provide elevated cots for all dogs, plush beds for elderly dogs, blankets and toys as needed.

  • We ask that all of your pet’s items be unloaded and ready to be taken inside before you call us in an effort to minimize our time away from your dogs.


  • We will sanitize all food/medication packaging as it comes in and food will be kept in airtight containers.

  • Call us at 509-960-0046 to inform us of your arrival when your pet is ready to come in.

  • FRB staff will come out to greet you and take your pet and their food/meds into the facility.


  • Staff will wear appropriate personal protection equipment at this exchange

  • All clients are asked to wear a mask at the exchange of your dog(s) in the parking area

  • Staff will also ask that you retain your leash/collar/harness for pick-up and will use our slip leads to minimize the potential of passing the virus

  • Staff sanitize their hands before and after handling client belongings or wear gloves to further minimize the potential risk.


  • As has always been our procedure, all suites are thoroughly sanitized between uses. We also wash each elevated cot and/or padded bed covering between uses.

  • Communal toys are washed frequently

  • Bowls for food and water are washed twice daily

  • Communal pools are emptied and rinsed daily.

  • Communal areas are washed/mopped daily.


Get in touch to find out more about our services or to schedule a tour.

3622 E Willow Springs Rd
Spokane WA United States 99223-9639

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