FREQUENTLY ASKED QUESTIONS
You’ve Got Questions. We’ve Got Answers.
MY PET REQUIRES A SPECIAL DIET. IS THAT GOING TO BE A PROBLEM FOR AN OVERNIGHT STAY?
At Free Range Boarding, our goal is to make your pet's stay as comfortable as possible. Special requests are our specialty!
AS A NEW CLIENT, WHAT DO I NEED TO DO BEFORE I CAN BOOK ACCOMMODATIONS?
We want all our guest's to enjoy a safe, happy and healthy stay at our premier facility. Check out our New Client Info to ensure your first-time pet has the best vacation ever.
WHAT IS THE CANCELLATION POLICY?
We are a small facility and any confirmed booking prevents us from taking other reservations for a booked room. This means that we will inevitably be turning away potential business due to confirmed bookings. If a confirmed reservation is cancelled, we not only lose that revenue, but the potential revenue from bookings we had to pass on due to confirmed reservations.
Entire Booking Cancellation: If Guardian cancels their service entirely less than 14 days prior to scheduled start of their reservation, a $50 cancellation fee will be subtracted from the deposit refund. If the reservation is only altered in this time period then no fee will be applied.
Holidays/Peak Period Cancellations: If Guardian cancels the entire service, 50% of entire booking deposit will be retained and the remainder will be refunded within 14 days of cancellation. If the reservation is only altered, but the alteration results in a 50% or greater reduction of the entire booking, the Holiday/Peak Period Cancellation Fee will be applied to this portion of the reservation
HOW CAN I CHECK ON MY PET DURING HIS STAY?
All of our suites are provided with real-time camera capability so you can check on your loved one 24/7 even if you and your dog are in different time zones.
Additional per-day charge may apply.
WHAT ITEMS DOES FREE RANGE BOARDING SUPPLY FOR MY PET?
We provide a comfortable, size-appropriate bed with a clean, food and water dish. For an additional fee we can provide a plush bed, a snuggly blanket or a toy for our overnight guests.